B.E.S.T. – Plans

Your business success depends on your IT infrastructure. You need Computer Troubleshooters ~ Glen Waverley to deliver proactive services that not only keeps your network up and running, but running effectively and efficiently.ct_best_seal_rgb_lg

Computer Troubleshooters ~ Glen Waverley complete B.E.S.T. (Business Enhance Support Technology) package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.

  B.E.S.T. Plans LITE Basic Pro-Active Trouble Free
   Monitoring Services
      24×7 Availability Monitoring & Alerting tick tick tick tick
      Error & Event Log Monitoring tick tick tick tick
      Drive Space Monitoring tick tick tick tick
      Website Monitoring tick tick tick tick
      SQL Database Monitoring tick tick tick tick
      Asset Inventory tick tick tick tick
   Security Services
      24×7 Desktop/Server Monitoring & Alerting tick tick tick
      Network Firewall Monitoring tick tick tick
      Microsoft Patch Management tick tick tick
      Managed Antivirus and Antispyware tick tick tick
      Spam Management & Monitoring tick tick tick
      Network Usage Monitoring tick tick tick
      Backup Monitoring & Administration tick tick tick
   Maintenance Services
      Remote Server Administration tick tick tick
      User Account Administration tick tick tick
      Regular Maintenance tick tick tick
      Printer Management tick tick tick
      Support Services tick tick tick tick
      Phone & Email Support tick tick tick
      Remote Control Support tick tick tick
      Onsite Support tick tick
      Advanced Support Services tick tick tick tick
      Guaranteed Response Times tick tick tick
      Monthly Network Summary Reports tick tick tick tick
      Annual Executive Report & Review tick tick tick
      Internet/Email Management tick tick tick
      Asset and Compliance Management tick tick
      Disaster Recovery Planning tick tick
   Zero Downtime Guarantee
      $100 per hour paid when network not available* tick

Your business success

  B.E.S.T. Plans LITE Basic Pro-Active Trouble Free
   Service Costs
      Phone Support Per 1/4 Hour Included Included Included
     Remote Support Per 1/2 hour Included Included Included
     Onsite Support (Server) Per 1/2 hour 20%Discount Included Included
     Onsite Support (Computer) Per 1/2 hour 20%Discount Included Included
     Onsite Support (Outside scope of plan) Per 1/2 hour 20%Discount 20%Discount 20%Discount
     No Downtime Guarantee -$100 perhour*
   Setup Costs
This will vary per site depending on current configuration but allow 2-4 hours to install and configure monitoring software on the server. A server class computer is required to deploy and manage security patches. An Exchange Server is required to provide Spam Management and monitoring. A proxy server is required to monitor and control internet traffic. Server, XP Pro, Vista Business, Wisdows 7 Pro class computers or SNMP compliant devices are required for monitoring.

 

Note: * Limits apply. Please speak to your local Computer Troubleshooter for details.

To view the features of our B.E.S.T. plans click here