- Computer Troubleshooters – Glen Waverley can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory or disk space.
- Automatic alert dispatch to Computer Troubleshooters – Glen Waverley guarantees a quick response to problems at your site.
- Alerts Computer Troubleshooters – Glen Waverley on attempted network access by unauthorised users
- Software content control (when installed) allows you to ban high bandwidth interactive games or illegal peer-to-peer file sharing which monopolise business resources and promote viruses and spyware.
- Antivirus and Antispyware monitoring on all managed computers (licences included in all plans except LITE)
- Spam Management (requires an exchange server and is licensed per user, licences not included in plans)
- Security patch management ensures your operating systems are up to date and not exposed to vulnerabilities (requires a server on network)
Graphical Performance Reporting
- Scheduled executive reporting, automatically generated and sent to your email address
- Easy-to-understand graphical reports with “un/acceptable threshold” lines
- Makes capacity management and upgrade planning simple
Regular Scheduled Maintenance
- Regular defragging of hard drives and deleting temporary files
- Annual internal clean of dust and review of installed software
Remote Management and Communication
- Computer Troubleshooters – Glen Waverley can minimise disruptions to the work environment by remotely resolving issues using a secure remote connection system
- If an issue arises that requires on-site assistance, prior in-depth knowledge allows Computer Troubleshooters – Glen Waverley to send fully prepared specialists faster than ever before
- Network services monitoring and alerting (POP3, HTTP, FTP and more)
- Very low bandwidth requirements – does not slow down your network response time but determines what issues are affecting your network and will respond before they become critical – such as a server running low on memory
Backup Monitoring and Administration
- Backups are managed and monitored daily
- Offsite backup services can be added to the monthly B.E.S.T plan
Detailed Site-Level inventory
- Up-to-date hardware, software and patch information – automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft
For more information on our plans click here.